Case Study: IU International University of Applied Sciences achieves faster student onboarding with Product Fruits

IU International University of Applied Sciences increases survey responses by 50% with Product Fruits

The IU International University of Applied Sciences, Germany's largest university, faced challenges with an overloaded student office receiving repetitive questions, student drop-offs during a trial period, and an unstructured method for collecting feedback. To streamline the onboarding process for its MyCampus platform, the university partnered with Product Fruits.

Using Product Fruits, IU implemented a solution featuring personalized onboarding tours, checklists, and hints to guide students. This was complemented by in-app surveys and a feedback widget. The results included a 50% increase in collected feedback, significantly fewer support requests, and a higher student satisfaction rate, successfully streamlining the student onboarding journey.

IU International University of Applied Sciences