Case Study: Factors.AI boosts NPS and product adoption with Product Fruits

How collecting in-app feedback improves Factors.AI's product

Factors.AI, an account intelligence and analytics platform, faced challenges with product adoption and collecting user feedback. To address this, they partnered with Product Fruits to implement its user onboarding and feedback solutions.

The solution from Product Fruits included embedded checklists, feature tours, and a help center with a feedback widget to accelerate onboarding. By integrating this feedback with Slack and deploying in-app NPS and CSAT surveys, Product Fruits enabled Factors.AI to swiftly address user issues and gather insights for development. This approach resulted in a 40% increase in their net NPS score.

Factors.AI

Sarthak Sarin

Product Manager