Case Study: ClimatePartner builds scalable in-app support with Product Fruits

ClimatePartner boosts in-app support with Product Fruits, achieving 80% Copilot resolution and 70% response accuracy

ClimatePartner, a company that supports businesses with climate action through a digital platform and consulting services, faced challenges with seasonal users who had knowledge gaps and a manual, time-intensive onboarding process. To address this, they partnered with Product Fruits to implement scalable in-app support tools.

The solution from Product Fruits included a central Life Ring Button help hub, contextual Hints, guided Tours, a comprehensive Knowledge Base, and a multilingual AI Copilot. This provided users with on-demand, self-service support directly within the platform. As a result, ClimatePartner achieved an 80% Copilot resolution rate, significantly fewer support tickets, and increased platform adoption, allowing their consultants to focus on higher-value work.

ClimatePartner