Case Study: Tillo gains better visibility and smarter product decisions with ProdPad

How Tillo uses ProdPad to Gain Better Visibility and Make Smarter Choices with Customer Feedback

Tillo, the Brighton startup behind a global gift card network, needed a better way to collect ideas, requirements, and customer feedback that had been scattered across emails, spreadsheets, and Jira. The team wanted more visibility into what to build next and a simpler, more accessible system for everyone to contribute to product decisions, so they turned to ProdPad.

ProdPad helped Tillo centralize feedback, improve visibility across the business, and make roadmap decisions more confidently. With ProdPad’s feedback collation and Jira integration, Eddie Sawyers and the team could gather input in one place, move approved items into Jira with one click, and follow up with customers after release; Tillo says every recent change to its customer-service tools was driven by feedback captured in ProdPad.

Tillo

Eddie Sawyers

Senior Product Manager