Case Study: 15Five achieves better customer feedback tracking and roadmap transparency with ProdPad

15Five - Customer Case Study

15Five, a company focused on helping managers build better relationships with employees through weekly check-ins, surveys, 1-on-1s, peer recognition, and feedback, needed a simpler way to manage and act on customer input. The team wanted to keep customer feedback at the center of product decisions while staying organized and transparent about what was being considered for the roadmap, and they used ProdPad to do it.

With ProdPad, 15Five tags and groups feedback, tracks which customers requested specific ideas, and monitors how those ideas move onto the product roadmap. This has helped the team share clearer updates with customers, respond proactively when requested features are being built, and save time internally; as a result, 15Five has improved customer communication, built credibility, and made customers feel directly involved in shaping the product.

15Five

Priscilla Zorrilla

Customer Success Manager