Case Study: Plymouth Community Homes improves lettings efficiency and customer experience with Prodo’s custom lettings portal

Plymouth Community Homes digitises lettings for 35,000 residents with Prodo

Plymouth Community Homes, Plymouth's largest social housing landlord, faced a challenge with its manual and costly lettings process. The process involved physical paperwork, required multiple face-to-face meetings, and placed a significant burden on staff. To address this, they partnered with Prodo to build a custom, fully-integrated digital lettings portal.

Prodo designed and developed a responsive portal that allows applicants to apply online and upload documents directly from their mobile devices. The solution integrated with the housing management system and an electronic document management system via a custom API. This digitization led to massive efficiency gains for Plymouth Community Homes, streamlined the customer experience, and provided more accurate data for reporting. Prodo's work supported the organization's channel shift objectives, moving users toward self-service and freeing up resources.

Plymouth Community Homes