Case Study: PA Housing achieves 50%+ portal adoption with Prodo’s My PA self-service portal

PA Housing boosts self-service portal uptake to 50%+ with Prodo

PA Housing, a housing provider managing around 23,000 homes, faced the challenge of creating a positive digital experience for its residents. Their goal was to digitally transform services to improve customer satisfaction and find significant annual savings. They partnered with the vendor Prodo to develop a new self-service portal.

Prodo designed and built the My PA self-service portal and app, which provided residents with 24/7 access to manage their accounts, make payments, and book repairs. The solution resulted in over 50% of all PA households having at least one member signed up, with users averaging more than 20,000 logins per month. The portal's success, including enabling 20% of all repairs to be raised online, contributed to PA Housing being named Digital Landlord of the Year at the UK Housing Awards 2021.

PA Housing