Case Study: Housing Solutions drives digital adoption with Prodo’s native mobile app

Housing Solutions drives digital adoption with Prodo and 1,500 app downloads

Housing Solutions, a housing provider, partnered with digital transformation agency Prodo to enhance its digital service offering and drive channel shift among its tenants. The challenge was to overcome barriers to digital engagement and make online self-service features more accessible and frictionless for everyone.

Prodo developed a native mobile app for Housing Solutions that integrated with their existing systems. The app featured secure login, rent payments, repairs reporting, a chatbot, and push notifications. The results were impressive, with 1,500 downloads in the first few months. The solution led to 35% of repairs being reported online and 75% of tenants registering to use their digital channels, dramatically freeing up staff to focus on more vulnerable tenants.

Housing Solutions