Case Study: Quest achieves faster, error-free Field Service Lightning releases and streamlined pre-sales with Prodly

Quest streamlines pre-sales activity with Salesforce Field Service Lightning and Prodly

Quest, a software provider serving 130,000 companies across 100 countries, needed to replace a legacy calendar booking system and standardize release management for Salesforce Field Service Lightning across more than 1,000 sales users and thousands of scheduled demos and RFP appointments. The team faced the challenge of moving highly relational configuration data that change sets don’t support, so Quest adopted Prodly’s AppOps Release to manage FSL deployments and migration work.

Prodly’s AppOps Release used pre-built FSL templates to automate sequencing of complex configuration data, visualize object relationships, prevent duplicates, and migrate several thousand records from the legacy calendar into Salesforce—eliminating the need to build or change FSL directly in production. As a result, Prodly delivered measurable time savings (giving the team “hours back every release cycle”), reduced errors and troubleshooting time, and enabled Quest to expand the standard release process to CPQ, B2B Commerce, Community, and operations handled by point-and-click admins.

Quest

Zach Hower

Salesforce System Administrator