Case Study: Travelers achieves stronger supplier risk governance with ProcessUnity

Travelers strengthens supplier risk oversight with ProcessUnity’s unified workflow for 30,000+ employees

Travelers, a leading property and casualty insurer with approximately $49 billion in revenue, faced significant challenges with its supplier risk management program. Their existing procurement-led approach, powered by Ariba, was not built for mature third-party risk management. Key issues included an inability to support sophisticated workflows, provide deep due diligence, or offer a unified solution that combined questionnaire-based assessments with continuous monitoring. This led the organization to seek a fit-for-purpose SRM platform from ProcessUnity.

ProcessUnity implemented its purpose-built TPRM platform to replace the previous system. The solution provided Travelers with a unified workflow for assessments and monitoring, sophisticated inherent and residual risk scoring at both the supplier and engagement levels, and robust enterprise reporting. This established a stronger foundation for governance and positioned the program for future API integration, setting them on a clearer long-term path for scalable supplier risk oversight.

Travelers