Case Study: VyStar Credit Union achieves automated, scalable third‑party risk management and cuts assessment time from days to minutes with ProcessUnity

Nationally Ranked Credit Union Simplifies Third-Party Risk Management, Enables Rapid Growth through Automation

VyStar Credit Union, a nationally ranked institution with $8.5 billion in assets and over 650,000 members, faced rapid growth and tightening regulatory demands while a three-person team managed 300–400 third parties. To automate an end-to-end third‑party risk program with the flexibility to configure workflows, VyStar selected ProcessUnity’s Third‑Party Risk Management platform.

ProcessUnity delivered a phased implementation that automated assessments, contract tracking, renewals and ongoing monitoring, and stakeholders reported the system was easy to use. The result: questionnaire response time fell from days to 10–20 minutes, active monitoring expanded from about 30 critical vendors to all 300–400, and VyStar can sustain compliance and growth with far fewer resources thanks to ProcessUnity’s automation.

VyStar Credit Union

Franchesca Williams

Vice President of Third-Party Risk Management