Case Study: Optimum HR eliminates compliance errors and scales operations with Process Street

Optimum HR eliminates compliance errors and processes ~900 status changes with Process Street

Optimum HR, a Professional Employer Organization (PEO), faced significant compliance risks and operational challenges by relying on manual Excel spreadsheets and verbal handoffs for critical HR processes. This error-prone method put their approximately 200 clients at risk of legal penalties for mistakes in areas like employee terminations and status changes. To eliminate these errors and scale their operations, they turned to the vendor Process Street for its workflow management platform.

Process Street implemented automated, conditional logic-powered workflows to manage processes like client terminations and employee status changes. This solution provided complete visibility, eliminated compliance gaps, and automated task assignments. The results were substantial: over 900 employee status changes were processed with zero compliance penalties, payroll team efficiency is projected to increase by 20%, and client onboarding became significantly more streamlined and predictable.

Optimum HR