Case Study: iQ Food Co standardizes operations and reduces payroll errors with Process Street

iQ Food Co eliminates 100% of payroll mistakes with Process Street

iQ Food Co, a Toronto-based restaurant chain focused on healthy and sustainable food, faced operational challenges as it grew from one to multiple locations. Their processes were largely undocumented and existed only in the COO's head, leading to missed tasks and a heavy reliance on one individual. To achieve standardization and support expansion, they turned to the vendor Process Street and its compliance operations platform to document their standard operating procedures (SOPs).

By implementing Process Street, iQ Food Co built a central library of company SOPs to manage tasks including employee onboarding, payroll, and daily store close-downs. The solution standardized operations across all stores, drastically reduced training time, and eliminated mistakes; for example, a new process for payroll onboarding eliminated 100% of recurring errors. Process Street provided the documented foundation the company needed to train staff efficiently and lay the groundwork for future growth.

iQ Food Co.