Case Study: ERP Suites halves onboarding time with Process Street

ERP Suites halves onboarding time and cuts customer complaints 5X with Process Street

ERP Suites, a company that provides IT solutions to over 250 organizations, faced challenges in scaling its complex, bespoke customer implementations. With no standardized training process, new technician onboarding took four weeks and led to inconsistent service and increased customer complaints. They turned to Process Street's workflow and documentation platform to solve this.

By using Process Street to document and standardize customer procedures into workflows, ERP Suites streamlined its operations. This solution halved technician onboarding time from four weeks to two and reduced process-related customer complaints by five times, leading to happier customers and more efficient expansion.

ERP Suites