Case Study: Aderro reduces customer support calls by 90% with PROCESIO automated payment notifications

Aderro reduced customer support calls by 90% using automated notifications

Aderro, an energy utility provider, faced a significant challenge with its customer support team receiving hundreds of daily calls from clients seeking confirmation for large payments. To reduce this manual workload and increase customer trust, they turned to PROCESIO for an automated solution using its no-code development platform.

Using PROCESIO, Aderro built a workflow that integrated with its database to automatically send payment confirmations via email or SMS. This solution reduced incoming customer support calls by 90%, decreased manual work by the same amount, and led to increased customer retention and loyalty. The PROCESIO automation was built and configured in just two hours.

Aderro