Case Study: KLAUS Multiparking streamlines custom parking systems and service with proALPHA

KLAUS Multiparking - Customer Case Study

KLAUS Multiparking GmbH, a leading provider of customized parking systems, faced the challenge of efficiently managing its vast product range of over 20,000 combinations and handling a high volume of service calls. To master this complexity and eliminate error-prone manual processes, the company turned to proALPHA and its integrated ERP system, specifically leveraging the proALPHA Product Configurator and Service Management modules.

proALPHA implemented a solution centered around its Product Configurator, which automated the creation of quotes, bills of materials, and optimized packing lists for their made-to-order products. This was integrated with Service Management and a mobile solution to streamline over 1,000 monthly maintenance calls. The results included significant time savings, error-free configuration, accelerated service processes with electronic data transfer, and audit-proof archiving of one million documents. This provided KLAUS Multiparking with a decisive competitive edge, allowing them to efficiently manage their entire business from sales to service.

KLAUS Multiparking

Nobert Blessing

Head of IT