Case Study: Epsom and Ewell Borough Council achieves IT strategy clarity with Proact strategic consultancy

Proact strategic consultancy shapes new age in IT

Epsom and Ewell Borough Council faced the challenge of stabilizing its IT infrastructure and defining a new operational model after moving away from a shared service. With a streamlined team supporting 79,000 residents, the council needed to explore technical gaps and future investment options. They engaged the consultancy services of vendor Proact to achieve this.

Proact's consultants conducted a rigorous analysis of the council's IT environment through on-site investigations and application mapping. The solution delivered an in-depth report with prioritized recommendations across eight infrastructure areas, including security, data centre facilities, and disaster recovery. The result gave the council clarity and confidence to commence a major program of IT investment, with the Chief Operating Officer stating Proact exceeded all expectations.

Epsom and Ewell Borough Council

Damian Roberts

Chief Operating Officer