Case Study: Galactic, Inc achieves streamlined client setup and smoother payroll with PrismHR Pulse

How Galactic Streamlined Client Setup with Pulse

Galactic Employer Services, a Birmingham-based PEO, struggled with a disjointed new-client setup process: multiple team members handled MOUs, I-9s, benefits, workers’ comp and billing through checklists and back-and-forth email, creating delays, missed items and no clear documented workflow.

By adopting PrismHR Pulse, Galactic implemented configurable workflows that automatically assign tasks, send notifications, and embed checklists into the conversion process. The change brought consistent, accurate client setups, eliminated email hounding, made first payrolls run smoothly, allowed last-minute scheduling changes with confidence, and opened the door to automating additional internal processes.

Galactic, Inc

Matt Hopkins

Payroll Account Manager