Case Study: Human Capital Concepts achieves proactive client service and improved payroll accuracy with PrismHR Pulse

HCC Delivering Proactive Client Service with PrismHR Pulse

Indianapolis‑based Human Capital Concepts (HCC) is a growing PEO that had become reliant on email and paper to manage client requests, leading to communication breakdowns, limited visibility into case status, and missed payroll issues when employee data (like direct deposit or addresses) changed. Seeking a scalable way to manage cases, tickets and CRM needs, HCC evaluated several solutions to eliminate these operational gaps.

HCC implemented PrismHR Pulse, a PEO‑focused tool integrated with the PrismHR platform that delivers alerts and notifications for data changes. Pulse enabled proactive follow‑up on address and direct‑deposit updates, improved payroll accuracy, streamlined processes, and strengthened customer service—boosting productivity and client peace of mind.

Human Capital Concepts

Jessica Minner

Systems Manager