Case Study: Dubai Municipality achieves faster civic service delivery with Prismetric’s mobile app solution

Dubai Municipality boosts service processing 4X with Prismetric

Prismetric partnered with Dubai Municipality to address the challenge of digitizing traditional civic services. The client needed a unified mobile application that would provide residents with smart access to a wide range of municipal services and city information, while also adapting to dynamic regulatory standards and catering to a diverse user base.

The solution developed by Prismetric was a feature-rich mobile app offering 24/7 service accessibility, voice-activated search, and a comprehensive user dashboard. The results were significant, including a 4x faster service processing speed, a 90% increase in user engagement, and a 95% enhancement in service accuracy, drastically reducing the need for physical visits to service centers.

Dubai Municipality