Case Study: a national quick-service restaurant chain achieves faster order handling with Prismetric’s Voice AI ordering system

a national quick-service restaurant chain cuts call handling time by 60% with Prismetric

Prismetric partnered with a national quick-service restaurant chain that was struggling with overwhelmed staff and frustrated customers due to inefficient phone-based ordering during peak hours. Long hold times, order mistakes, and a lack of call tracking were negatively impacting profits and service.

Prismetric built a custom Voice AI ordering system called EchoBite to address these challenges. The solution used natural language processing to understand complex food orders and integrated directly with the restaurant's POS. This resulted in a 60% faster call handling time, the ability to process three times more orders per hour, and a 40% reduction in staff workload during peak times.