Case Study: Hillier Nurseries achieves a 25% increase in orders and streamlined operations with Priority Software

Hillier Nurseries increased daily online orders lines by 150%

Hillier Nurseries, the UK’s largest nursery and a family-run business since 1864, faced a growing operational strain as its standalone legacy ERP could no longer support rapid expansion. To improve inventory control, customer service and delivery times, Hillier selected Priority Software’s Priority ERP (implemented with partner Medatech UK and consultants Thinkers Ltd.) to replace its out-of-date systems across purchasing, invoicing, accounting, HR, distribution and customer support.

Priority Software’s Priority ERP was rolled out company-wide in a record 15 weeks, eliminating paper-based re-keying and improving inter-departmental communication and data access. The change drove measurable gains: a 25% increase in orders in the first year, order throughput rising from 10,000 to 15,000 order lines per day, a 60% reduction in external audit costs, faster reporting and tangible savings in operational and IT costs.

Hillier Nurseries

Sam Morgan

Operation