Case Study: Guardex achieves streamlined operations, clearer inventory and higher customer satisfaction with Priority Software

Guardex Transformed Its Operations and Revolutionized Inventory Management and Customer Experience

Guardex, a Belgian distributor of garden gates, fences and terrace roofings, had grown beyond its original spreadsheet-based processes and faced fragmented operations, inventory confusion across four locations (including a one-acre site), and inconsistent customer information. To support growth and improve the customer experience, Guardex selected Priority ERP from Priority Software to replace its Excel-driven workflows.

Priority Software implemented Priority ERP to standardize item numbers, introduce detailed inventory mapping with bin locations, assign unique identifiers for customers/quotes/orders, and centralize data (also integrating BarTender for barcode labeling). The rollout improved clarity and onboarding, enabled real-time store checks, reduced disputes, and raised customer satisfaction—while Priority Software’s flexible system reduced the need for heavy customization.

Guardex

Giel Meertens

Business Manager