Case Study: COWTOWN achieves complete process visibility and streamlined retail operations with Priority Software

Cowtown retail chain transitions from fragmented operations to complete process visibility

COWTOWN, a Canadian retail chain with four megastores specializing in pet supplies, western wear and animal health products, struggled with fragmented operations after two failed implementations with other vendors. Manual processes, limited inventory visibility across locations, inflexible legacy systems, and slow, error-prone reporting hampered day-to-day operations until they sought a new solution from Priority Software.

Priority Software implemented its Retail Management Solution—POS software, head-office and back-office applications, ERP, omnichannel functionality, a centralized catalog, customizable reporting and mobile access—to replace manual tasks and legacy systems. The result was complete visibility from POS to back office, elimination of many manual calculations, faster automated reporting to head office, and freed-up staff time for strategic work, giving COWTOWN improved decision-making and new opportunities to enhance customer experience.

COWTOWN

Randy Lamontagne

General Manager