Case Study: HOLT CAT achieves 100% print uptime and 90% reduction in support time with PrinterLogic

Significantly Improve Uptime and Saving Many Hours Per Month by Eliminating Print Servers

HOLT CAT, the authorized Caterpillar dealer serving 118 counties in Texas with 32 locations and 2,500 employees, was plagued by six disparate Windows print servers across two data centers (2003/2008/2012) that required frequent reboots. Daily outages disrupted printing of receipts and service workflows, drained IT resources (about 30 hours/week), and lowered customer satisfaction.

After deploying PrinterLogic to eliminate print servers, HOLT centralized management of ~500 printers via a single console and used LANDESK for rapid rollout. The change removed server-caused downtime (reported 100% uptime), cut print-related support time by ~90% (saving hundreds of hours per month), and improved customer service while avoiding future print-server upgrade costs.

HOLT CAT

Roger VanOrman

Enterprise Systems Administrator