Case Study: Laser Spine Institute achieves near-zero printer service desk calls and eliminates WAN print traffic with PrinterLogic

Printers No Longer a Source of Chronic Pain for Laser Spine Institute

Laser Spine Institute, a multi-site specialty healthcare provider with seven offices and about 1,000 employees, struggled with high print demands across 233 printers and four Windows print servers. IT faced time-consuming server management, frequent printer driver and installation issues that generated many service-desk calls, and heavy WAN congestion as large print jobs and driver downloads slowed the network.

By deploying PrinterLogic’s Enterprise Printer Management platform, Laser Spine Institute eliminated all four print servers and centralized driver management in a web-based console with a self-service installer. The solution routes prints locally and integrates with WAN caching, cutting deployments from days to about an hour, nearly eliminating printer-related service calls, and freeing WAN bandwidth for other applications.

Laser Spine Institute

Jeff Alway

Applications Specialist