Case Study: Cincinnati Police Department achieves reliable, serverless printing and cuts service-desk calls with PrinterLogic

PrinterLogic Resolves Cincinnati Police Department Print Server Meltdown by Eliminating Them Altogether

The Cincinnati Police Department, a 24/7 law enforcement agency with more than 1,000 officers, 125 civilian staff and roughly 90 printers across 16 facilities, suffered a print server “meltdown” that left many printers unusable and forced IT to spend excessive time on installs and troubleshooting. The department needed an ultra-reliable print-management solution to eliminate downtime, reduce service-desk calls, and simplify routine printer deployment.

PrinterLogic eliminated the print server single point of failure by treating devices as locally installed IP printers, enabling uninterrupted printing even during server or WAN outages. Self-service installs, centralized driver management and flexible deployment by AD, IP range or machine name stopped the flood of help-desk calls, allowed most printers to be deployed on day one, and reclaimed IT time—delivering immediate operational reliability and promising further cost savings through future auditing.

Cincinnati Police Department

Justin J. Meek

Sr., Computer Programmer Analyst