Case Study: Large Diabetes Research, Education and Training Center achieves elimination of print servers and zero helpdesk printer tickets with PrinterLogic

PrinterLogic Helps a Large Diabetes Research, Education and Training Center Eliminate Their Print Servers in a Citrix Environment

A large diabetes research, education and training center faced chronic print-management problems as its Citrix environment expanded. A legacy print-server setup (separate 32-bit and 64-bit servers) caused driver conflicts, frequent crashes, poor visibility into printer usage, and left end-users dependent on helpdesk staff for manual printer installs.

By deploying PrinterLogic’s self-service portal and direct-IP architecture the center eliminated its print servers, enabled users to find and install printers themselves (helpdesk install tickets dropped to zero), and gained detailed device and usage reporting to guide consolidation. The result was dramatically reduced printing downtime, reliable Citrix printing, faster provisioning, and a full deployment completed in under a week.