Case Study: Dialysis Clinic, Inc. achieves a 90% reduction in printer-related support tickets and centralized printing with PrinterLogic

Nationwide medical service provider uses PrinterLogic to reduce printer-related issues by an estimated 90 percent, allowing more focus on patient care

Dialysis Clinic, Inc. (DCI) is a nationwide nonprofit dialysis provider with roughly 275 clinics and 850 network printers that rely on printed flow sheets for critical patient information. Managing a print‑server at each location from a small centralized IT team was time‑consuming and fragile, compounded by Citrix/EMR driver compatibility issues that caused frequent downtime and high support-ticket volumes.

DCI deployed PrinterLogic’s centralized print‑management solution, eliminating distributed print servers with direct‑IP printing, standardizing universal drivers, and integrating printer policies with Active Directory and Citrix. The result: all printers are managed from one console, printing uptime and stability improved, IT travel and support tickets dropped by an estimated 90%, and staff could refocus resources on patient care.

Dialysis Clinic, Inc.

Jason Alexovich

Infrastructure Supervisor