Case Study: Monmouth County Sheriff's Office achieves 95% reduction in printer help-desk calls and simplified printing across 25 remote sites with PrinterLogic

Monmouth County Sheriff's Office and PrinterLogic Team Up to Simplify Printing Across 25 Remote Sites and Reduce Printer-related Help Desk Calls by 95 Percent

The Monmouth County Sheriff’s Office, serving a population of about 630,000 with 600+ staff across headquarters and 25+ remote sites, struggled with a fragmented print environment of roughly 200 printers. A mix of direct IP printing and a Windows print server caused unreliable connections, frequent help-desk calls, long deployment times, and a heavy administrative burden that required onsite intervention and duplicated printers for users.

The agency deployed PrinterLogic in about three days to provide centralized management, policy-driven auto-installation, and SNMP alerts while retaining direct IP printing where needed. The change enabled fast remote printing from local workstations, cut printer-related help-desk calls by an estimated 95%, reduced the printer fleet by roughly 75% (to ~50 devices), saved about 50 IT man-hours per month, and shortened new-printer rollouts from weeks to minutes.

Monmouth County Sheriff's Office

Shaun Golden

Monmouth County Sheriff's Office