Case Study: Lamar CISD achieves a reduction in printer help‑desk tickets from 2,500/year to 4/year with PrinterLogic

Major School District Implements PrinterLogic in Two Days; Reduces Printer-Related Help Desk Tickets from 2,500 per Year to Four Per Year

Lamar Consolidated Independent School District (CISD) is a fast‑growing Texas district serving more than 37,000 students and staff across 48 locations with a heterogeneous fleet of 1,200 printers. Rapid expansion and an outdated Novell iPrint environment left IT without centralized visibility or scalable driver management, producing roughly 2,500 annual printer‑related help desk tickets and average resolution times of about 97 days.

PrinterLogic was fully deployed in two business days, replacing five print servers with a centralized driver repository, profiling, automated deployments and self‑service install options. The district cut printer tickets to just three–four per year, reduced most resolutions to 8.7 hours (escalations under two hours), consolidated drivers to eight–nine models, and eliminated ongoing server costs—projecting roughly $20,000 in annual savings after year three.

Lamar CISD

Chris Nilsson

Director of Technology Integration