Case Study: City of Cape Town achieves elimination of 140 print servers and reduced help‑desk costs with PrinterLogic

How PrinterLogic eliminated 140 print servers, streamlined printer and driver management, and helped cut help-desk costs for more than 20,000 employees

The City of Cape Town, a distributed municipality with 632 sites and more than 20,000 employees, faced widespread print-server failures and a fragmented print environment after centralising infrastructure. Ageing hardware, expiring warranties and a lean IT team forced frequent on-site support, left some sites unable to print for days, and diverted staff from strategic projects.

The city deployed PrinterLogic to consolidate and modernise printing: 140 print servers were migrated to a single print-management platform with a central driver repository and direct-IP printing. The rollout completed in about two weeks, eliminating obsolete hardware, cutting help-desk calls and technician call-outs, speeding printer deployment and login times, removing single points of failure, and delivering immediate ROI through lower support and maintenance costs.

City of Cape Town

Omeshnee Naidoo

CIO