Case Study: City of Garland achieves elimination of print servers and 75% fewer help desk calls with PrinterLogic

City of Garland Eliminates Print Servers and Decreases Help Desk Calls by 75% with PrinterLogic

The City of Garland, Texas—a municipality of about 230,000 with 48 buildings and 42 semi‑autonomous departments—was straining a modest IT team with print management. Five unreliable print servers supporting roughly 400 printers and 2,000 users required constant driver juggling, caused spooler crashes and mispaired drivers, and generated a high volume of print‑related helpdesk tickets.

After deploying PrinterLogic, Garland eliminated all five print servers and leveraged tight Active Directory integration, a self‑service portal and built‑in reporting so a single admin can manage drivers, deployments and troubleshoot anonymous jobs. The city reports about a 75% reduction in time spent on print management and up to a 75% drop in print‑related helpdesk calls, delivering rapid deployment, improved stability and clear ROI.

City of Garland

Stefanie Thompson

Lead Systems Administrator