Case Study: Kilo Health unifies payments and improves risk, authorization, and cost with Primer

Kilo Health boosts payment success across 4 million customers with Primer

Kilo Health, a company supporting over 4 million customers with a diverse portfolio of health and wellness apps, faced a challenge in unifying its payments. With 10 different merchants using various payment providers, their operations were siloed, making it difficult to optimize for risk, authorization rates, and cost. They needed a single integration to manage multiple providers but found traditional PSPs and legacy orchestrators inadequate. This led them to seek a solution from the vendor Primer.

Primer provided a unified payments infrastructure, enabling Kilo Health to integrate and manage multiple payment service providers through a single platform. Using Primer's Workflows, the company could intelligently route transactions based on business rules for risk, cost, and performance. The solution gave Kilo Health greater control over its payment operations, directly impacting its bottom line by allowing for a higher risk tolerance and successfully processing more transactions. The team also reported a high ROI and freed up multiple product and engineering teams from payment-related roadblocks.

Kilo Health