Case Study: Ferryhopper boosts peak-season payments resilience and recovers €3.4M with Primer

Ferryhopper recovers €3.4M and boosts auth rates 2 points with Primer

Ferryhopper, an online travel agency specializing in ferry bookings, faced the challenge of managing complex payments across multiple providers and currencies. Their internal focus was shifting from their core product to becoming a payments company. They partnered with Primer to regain control and visibility over their payment flows.

By implementing Primer's infrastructure, including its Fallbacks and Reconciliation services, Ferryhopper automated its payment orchestration and finance operations. The solution recovered approximately €3.4 million in transactions during a processor outage, improved authorization rates by over 2 percentage points during peak season, and provided a unified system for managing settlements. Primer enabled Ferryhopper to scale efficiently and focus on building a better customer experience.

Ferryhopper