Case Study: Nova Care Agency streamlines complex payroll and improves staff retention with PrimePay

Nova Care Agency - Customer Case Study

Nova Care Agency, a Miami-based home health agency serving children and young adults, needed a payroll solution that could handle a highly complex mix of 1099 and W-2 staff, multiple hourly rates per employee, and limited administrative resources. When its previous provider withdrew from the payroll business, the agency turned to PrimePay’s payroll platform to replace it with a flexible, easy-to-use system.

PrimePay helped Nova Care Agency streamline onboarding, process timesheets with multiple pay rates, and ensure timely bi-weekly payroll for its 150 employees. The result was more accurate and on-time pay, less administrative burden for a single payroll administrator, improved staff satisfaction and retention, and stronger referrals and business growth for Nova Care Agency.

Nova Care Agency

Carlos Collado

Owner