Case Study: Duck Donuts achieves streamlined payroll and responsive support with PrimePay

Duck Donuts - Customer Case Study

Duck Donuts is a growing donut franchise with a Pittsburgh location that expanded rapidly from a single hire to as many as 40 employees and now operates in 100+ U.S. locations. Facing the need for reliable, scalable payroll administration and easy-to-use tools, the Pittsburgh owner turned to PrimePay for payroll services and web‑based payroll processing.

PrimePay implemented its Payroll solution and provided a one‑on‑one training and responsive customer support to migrate the business onto its web portal. The result: smooth adoption of the user‑friendly system, streamlined payroll for the multi‑staff location, and a satisfied owner who credits PrimePay’s training and support with making payroll management far more efficient since becoming a client in 2017.

Duck Donuts

Andrew Jarusinsky

Owner