Case Study: Bella’s Home Health and Caregiving Services LLC achieves streamlined payroll, measurable time savings, and improved caregiver experience with PrimePay

Bella’s Home Health and Caregiving Services LLC - Customer Case Study

Bella’s Home Health and Caregiving Services LLC is a family-owned home care provider in Champaign‑Urbana with 90+ employees that struggled with time‑intensive payroll, an inefficient time‑tracking system, and heavy administrative burdens that pulled staff away from client care. To streamline operations and support growth, they partnered with PrimePay, implementing PrimePay Payroll alongside the eRSP All‑in‑One Home Care platform.

PrimePay’s payroll solution, integrated with eRSP, automated pay‑rate calculations, imported clock‑in data, and handled payroll, tax compliance, agency filings, and bank reconciliations—eliminating manual calculations and paperwork. As a result, Bella’s now saves roughly three hours every two weeks on payroll, caregivers can access pay stubs and PTO via self‑service, compliance and timekeeping accuracy improved, and PrimePay’s platform freed the team to focus on expanding and delivering patient care.

Bella’s Home Health and Caregiving Services LLC

Sandra Kinney

Co-Founder and Director of Quality Assurance