Case Study: Bay Area Youth Services achieves real-time budget transparency and streamlined workforce management with PrimePay

Bay Area Youth Services - Customer Case Study

Bay Area Youth Services (BAYS), a Florida nonprofit and one of the state’s largest Department of Juvenile Justice providers with 277 employees, faced growing pains from complex position control, lack of real-time Budget vs. Actual reporting, and manual HR, funding-tracking and compliance processes that made audits and workforce budgeting difficult. To solve these challenges, BAYS selected PrimePay and its PrimePay HCM platform for its position-based architecture and full-suite HCM capabilities.

PrimePay implemented PrimePay HCM in 2024 to centralize workforce data, automate funding tracking and compliance, and introduce AI-enabled applicant tracking and an electronic scheduler while streamlining payroll, benefits and onboarding. The PrimePay solution delivered real-time budget and reporting visibility, reduced manual administrative work, improved time‑and‑attendance accountability, and enabled BAYS to provide funders with electronic reports—strengthening funding oversight and operational efficiency across the organization.

Bay Area Youth Services

Heidi Lacy

Chief People Officer