Case Study: Children’s Crisis Treatment Center saves HR time and boosts employee benefits with PrimePay FSA

Children’s Crisis Treatment Center - Customer Case Study

Children’s Crisis Treatment Center (CCTC), a nonprofit behavioral health and mental health agency serving children and families in Philadelphia, wanted to strengthen its benefits package while giving employees easier access to information and reducing the burden on HR. With its workforce growing to 500+ employees, the team needed a Flexible Spending Account (FSA) solution that would be simple to administer and easy for staff to understand and use.

PrimePay implemented an FSA program with mobile app access and smart card technology, helping employees manage pre-tax spending for qualified health, dependent care, and commuter expenses. With PrimePay, CCTC gained employee and employer tax savings, fewer routine benefits questions, and significant time back for HR to focus on more strategic work; the FSA also supports compliance through IIAS auto-substantiation and helps the organization save on FICA taxes.

Children’s Crisis Treatment Center

Joanna Vazquez

Director of Organizational Development