Case Study: Penrith City Council manages 45,000+ annual venue bookings and cuts IT overhead with Priava

Penrith City Council manages more than 45,000 venue bookings per annum using Priava’s cloud based system

Penrith City Council, a regional city council west of Sydney that manages dozens of community centres, sporting fields and leisure facilities, faced a critical challenge when their on‑premise venue and events system (in place since 2003) reached end of life. Concerned about downtime and safe data migration, the council selected Priava’s cloud‑based Events & Bookings solution to replace their legacy system and ensure continuity of service.

Priava migrated the council’s data, delivered training and went live in June 2015; the cloud system now supports more than 45,000 venue bookings per year. Priava’s solution removed the need for onsite servers, reduced dependence on internal IT, lowered infrastructure costs, sped up staff onboarding, enabled multi‑tab processing, advanced reporting and bulk edits for recurring bookings, and streamlined enquiries with online booking features—delivering measurable operational efficiency and future‑proof scalability.

Penrith City Council

David Fowler

Facilities Officer