Case Study: CABN scales customer support and CRM management with Prialto

CABN manages 100s of weekly inquiries with Prialto

CABN, a green technology company in the construction industry, was scaling quickly and struggling to manage hundreds of weekly customer inquiries while balancing support, logistics, and supply. Its executives were personally handling repetitive onboarding processes and even enlisted their spouses to help, all while needing to provide a personal touch to customer service. To address this challenge, CABN engaged vendor Prialto for its virtual assistant service.

Prialto implemented a solution where a dedicated Productivity Assistant took over scheduling, managed the shared inbox, and became the first point of contact for all client, supplier, and investor inquiries. The assistant also took on CRM management, effectively transitioning over 3,500 contacts. The results were seamless integration, with Prialto handling hundreds of inquiries per week and consistently responding within 30 minutes during working hours, which consistently exceeded expectations and freed up executives for higher-level tasks.