Case Study: a regional retailer achieves over $6M in supply chain savings with PRGX Contract Management

Regional Retailer - Customer Case Study

The customer, a regional retailer, faced significant supply chain challenges, including low fill rates, unpaid damage claims, and rising delivery costs due to contracts heavily favoring their service providers. To address this, they engaged PRGX and its Contract Management services team for an analysis.

PRGX conducted a deep dive into the contracts, using subject matter experts and market intelligence to optimize terms and conditions. The solution included implementing new service level agreements with penalties and restructuring rate structures. This resulted in over $6 million in immediate cost savings, increased fill and accuracy rates, and a new program for full damage reimbursement.