Case Study: Only Hearts turns fulfillment into a profit-driving engine with PrettyDamnQuick

Transforming fulfillment from a loss-leader to a revenue generator

Only Hearts needed a more dependable fulfillment setup as it prepared to move beyond ShipStation. The team wanted a more polished customer experience and worried that their existing operations would break as order volume grew, so they looked for a long-term shipping and fulfillment partner. PrettyDamnQuick (PDQ) was brought in to help with delivery optimization and fulfillment management.

PrettyDamnQuick implemented a highly customized fulfillment and shipping solution, including hands-on onboarding, smarter shipping rules by geography and area code, and proactive support to fix operational gaps. As a result, Only Hearts turned fulfillment from a loss leader into a profit driver, improved margins enough to offer free shipping to loyal customers, and saw lower abandoned checkout rates, higher consumer confidence, and improved conversion rates.

Only Hearts

Nate Zack

Nate Zack