Case Study: Mount Carmel Health System streamlines print workflows with PressWise

Mount Carmel Health System streamlines 1.5 million monthly impressions with PressWise

Mount Carmel Health System's in-house printing department, serving multiple hospitals and facilities in central Ohio, faced significant inefficiencies. The operation struggled with time-consuming manual processes for pricing, quoting, job tracking, and billing, relying on paper tickets. This made it difficult to keep customers informed on job status and to manage inventory. To address these challenges, they implemented the PressWise Print MIS solution from SmartSoft.

The PressWise system streamlined the entire workflow by digitizing job tickets and providing real-time tracking. This allowed the team to instantly track jobs, quickly reconfigure quotes, and provide customers with real-time access to job status. A key improvement was the ability to add tracking numbers to job tickets to monitor deliveries. The solution provided a wealth of easily accessible information, saving time and significantly improving customer service, with the operations manager calling it a "game-changer" for their business.

Mount Carmel Health System