Case Study: Northwell Health redefines patient listening with Press Ganey

Northwell Health serves 13 million people with Press Ganey

Northwell Health, the largest healthcare provider in New York State, sought to leverage advanced technologies like AI to deliver the easiest possible patient experience. They partnered with Press Ganey to address critical friction points for patients and build a more loyal patient base.

By expanding its partnership with Press Ganey, Northwell Health implemented innovative solutions to make patient care more effortless and patient-centered. Press Ganey helped Northwell redefine its patient listening to achieve these goals, though the specific measurable results are not detailed in the provided text excerpt.

Northwell Health