Case Study: Navient improves employee support and IT efficiency with Presidio Adaptive Cloud Services

Navient improves employee support and shifts IT focus with Presidio Adaptive Cloud Services

Navient, a financial services company with over 50 years in business, faced challenges due to its complex and legacy on-premises technology environment. This created inefficiencies and limited its ability to scale and modernize. Internal IT teams were strained by resource constraints and the need to provide round-the-clock support, making it difficult to focus on strategic innovation. Navient partnered with Presidio and its Adaptive Cloud Services to address these challenges.

Presidio implemented a comprehensive managed services solution that included a scalable service desk and cloud operational services. This allowed Navient to offload routine tasks like incident management and system monitoring. The results included an improved employee experience, a greater strategic focus for internal teams, and closed skill gaps. Presidio's solution enabled Navient's IT staff to concentrate on innovation and future-ready technologies, transforming their operations into a more efficient and scalable model.

Navient