Case Study: DLA Piper improves client experience and investment management with Presidio Managed Services

DLA Piper Finds the Right Fit for Their IT Investment

DLA Piper, a global law firm with 4,200 lawyers in more than 30 countries, needed a way to keep its Cisco enterprise communications infrastructure running around the clock without pulling its IT staff away from strategic work. The firm turned to Presidio for managed services support to address moves, additions, changes, and ongoing network maintenance across its large global environment.

Presidio provides 24 x 7 x 365 remote monitoring, incident detection and remediation, along with MACD services, vendor management, patches, and quarterly service reviews. The team manages hundreds of network devices and handles hundreds of incidents each year, with over 80 percent resolved the same day, helping DLA Piper give its IT staff more time for critical projects and support better client service.

DLA Piper

Donald Krtanjek

Sr. Manager, Unified Communications