Case Study: DISA modernizes call center operations with Presidio

DISA - Customer Case Study

Defense Information Systems Agency (DISA) needed to replace several sites with aged, minimally functioning PBXs that limited service to customers. The agency wanted to keep costs low, continue using hard phones, preserve existing call queue patterns, and move toward a centralized call center platform with minimal impact.

Presidio implemented Cisco UCCX at seven DECC locations: Mechanicsburg, St. Louis, Montgomery, Columbus, San Antonio, Ogden, and Oklahoma City. The project supported 40 to 220 agents per location, addressed compatibility issues with legacy hard phones, softphones, PCs, and headsets, and was completed on time with high customer satisfaction. Presidio also continues to support DISA under a contract that is in renewal year two of a five-year option period.

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