Case Study: Apache Superset achieves faster GitHub support and scalable community management with Dosu

Apache Superset cuts GitHub issue response time to under 5 minutes with Preset

Apache Superset, the leading open-source business intelligence platform, faced a significant challenge in scaling its community support. With only a small team of core maintainers managing thousands of community members, they were overwhelmed by the volume of GitHub issues and discussions, leading to slow response times and an unsustainable workload. The vendor, Preset, partnered with Apache Superset to implement an AI-powered developer assistant called Dosu to address this triage overload.

Preset's solution, Dosu, was integrated into the project's GitHub workflows to provide intelligent, 24/7 assistance. The AI bot automates issue triage, offers contextual support, and manages repetitive inquiries. The results were transformative: response times dropped from two days to under five minutes, with Dosu triaging 66% of new issues. This allowed the small maintainer team to effectively support the massive community, accelerating contributor onboarding and building greater trust.

Apache Superset